Last updated: November 4, 2026
Information we collect
When you create an account, contact us, subscribe to updates or place an order, we collect the details you provide. These can include your name, business name, email, phone number, billing or shipping address, messages and order history. Our servers may also record technical information such as IP addresses, browser details and request logs for operation and security.
How we use it
We use this information to provide and protect the service, manage accounts and subscriptions, process orders, respond to questions and send service-related messages. If you subscribe to our newsletter, we use your email to send company news and offers. You can contact us to stop receiving promotional emails.
Payments and service providers
PayPal handles payments through the checkout integration. Payment processing may require sharing your order and billing details with PayPal. We retain order records, payment status and transaction references to manage your purchases. Hosting, email, security and other providers may process information needed to deliver their services. We do not sell or rent your personal information for advertising.
Player applications, activation and local storage
Interactive Menus player applications (including Android, iOS, television and Windows versions where available) may process device or installation identifiers, activation codes, screen names, account and design assignments, app versions, technical device information, publishing or synchronization status, and connection logs. We use this information to pair and manage screens, deliver designs, enforce plan entitlements, troubleshoot problems and protect the service.
For offline playback, a device may download and locally store published images, videos and other files, along with configuration settings. When content is unpublished, a screen is unpaired or an account deletion is requested, a local copy may remain on an offline device until it reconnects, content is cleared or the device is reset. The business managing that screen also controls physical access and removal of its locally stored files.
Advertising on free plans
Free or promotional plans may display Interactive Menus messages on player screens. We use plan and screen information to determine when these messages apply. This first-party promotion is separate from the optional website analytics described below. External services or widgets selected by a business may have their own data collection practices.
Optional Google Analytics
With your permission, we load Google Analytics on public information and product pages to understand visits and website usage. It may use cookies such as _ga and _ga_* to distinguish browsers and sessions. We do not load it on account, checkout or design-studio pages. It is off until you accept optional cookies; advertising consent remains off. URL query strings are excluded from the page addresses we configure for analytics.
You can change your choice using Cookie settings in the footer. Rejecting after acceptance disables further analytics collection through our tag and removes its accessible first-party analytics cookies. This does not erase information previously received by Google. If your browser sends Global Privacy Control, optional analytics stays off. See Google’s privacy policy.
Security checks, external content and links
Contact and FAQ forms use Google reCAPTCHA to help prevent spam and abuse. Payment tools, fonts loaded from Google, and social, video or other content you choose to use may contact their providers and disclose technical information such as your IP address. These services have their own privacy practices; accepting or rejecting our optional Analytics does not control every third-party service. For reCAPTCHA, see Google Privacy and Terms. External shopping links, including Amazon, take you to websites with their own policies.
Customer content and queues
When a business uses our design studio or customer queue service, we store the content and information submitted to operate those features. Queue records can include customer names, ticket numbers, attendance status and assigned staff or counter. The business chooses whether a public screen shows initials, first names, full names or numbers only. Customers should contact that business about its handling of their queue information. Staff pairing credentials should be kept private.
Retention, security and your requests
We keep information for as long as needed to provide the service, maintain business records, resolve issues and meet applicable legal obligations. Retention depends on the type of information and its purpose. We use safeguards appropriate to the service, but no website or transmission can be guaranteed completely secure. Keep your account credentials private.
You can update account details in My Account. To request access, correction or deletion of personal information, or ask about other rights available under applicable law, contact us. We may need to verify your identity and retain certain records where required or permitted by law. Providers may process information in countries other than your own.
Request deletion of your account and data
To request deletion of an Interactive Menus account and its associated personal data, email info@interactive-menus.com with the subject Account Deletion Request, preferably from the email associated with your account, or use our contact form. Identify the account you want deleted. We may need to verify your identity or authority to manage the account. You can submit a request even if you no longer have the app installed.
After verification, we will delete the account and associated data from our active systems, except records we are legally required or permitted to retain, such as invoices, transactions and information needed for fraud prevention, disputes or legal compliance. Backups are removed according to their retention cycles. Files downloaded to disconnected or separately managed screens may need to be removed from the device itself. Account deletion does not automatically cancel payment obligations already incurred; see the terms of your plan.
Who to contact
Interactive Menus is operated by Monix Inc. For privacy questions or requests, use our contact form or email info@interactive-menus.com. See also our Terms of Service. We may update this notice when our services or practices change.